FAQ
Frequently asked questions about Momentli
What is Momentli?
Momentli is a new way to give your photos a place beyond the screen. We transform digital moments into beautiful prints, with the story preserved on the back, and collect them in a designed Coffee Table Box – as much display as storage, for now and the future.
How does Momentli work?
You choose your photos, yourself or together with friends and family, and can add a story if you want. We print them in premium quality and deliver them collected to you – ready to be placed in your Coffee Table Box and become part of your home.
Can I use Momentli without a subscription?
Yes. You can use Momentli completely without a subscription and order prints and our Coffee Table Box when it suits you. The subscription is for those of you who want to create a recurring ritual, with benefits and better terms over time – but you are always the one who decides.
What is included in the membership?
Membership gives you image credits every month that you can use for prints when it suits you. You also get benefits on prints, boxes and accessories – and the freedom to build your collection at your own pace.
Will my images disappear if I don’t order every month?
No. Your images remain with you and in Momentli, regardless of whether you order a month or not. You choose when you want to continue, pause or collect more – at your own pace.
Can I end my subscription at any time?
Yes. You can end your subscription at any time, with no commitment period. Momentli is built to work on your terms – not the other way around.
What image sizes do you offer?
Our standard images are 10×13 and 10×15 cm, adapted for the Momentli box. We are working on offering enlargements of your favorite images, which is why they are saved in high resolution with us already today.
What can I write on the back of the images?
It's entirely up to you. It can be a date, a place, a few lines about the moment – or nothing at all. Momentli is for both stories and silence.
Can I change or correct the text after ordering?
No, because the products are printed to order, changes cannot be made after the order has been sent to production.
How does automatic image information work?
When you upload an image, Momentli automatically retrieves the date and location from the image information. You can always change or remove the information before ordering – or choose not to display any text at all.
How long is the delivery time?
Momentli is printed and shipped in weekly productions. This means that the delivery time is normally around 1–2 weeks, depending on when your order is included in the next printing round and delivery. We do this with care – for quality, completeness and less stress.
Are the colors in the images the same as on the screen?
Colors can be experienced differently on screen and in print. Screens shine, paper reflects. We adapt each image for printing to give the most natural and balanced result possible – but the exact same expression can never be guaranteed. That's also part of the charm: the image becomes something unique, not just a copy of the screen.
Can I buy Momentli as a gift?
Yes. Momentli is just as suitable as a gift as it is for yourself. You can give prints, a Coffee Table Box or a gift card – something that can be filled with memories over time.
Is Momentli environmentally friendly?
Momentli is created to last over time. By printing fewer, more thoughtful images and collecting them in a box that is made to be used for a long time, we want to encourage a more sustainable way of taking care of memories. We work with quality materials, collective production and ongoing choices that reduce unnecessary mailings and waste – and continue to develop Momentli in a more sustainable direction.
What happens if something is wrong with my order?
Contact us and we will fix it. If something is wrong or damaged, we will make sure to fix it as quickly and smoothly as possible. Momentli is about care – both about your memories and about you as a customer.
How are my images and data handled?
Your images are only used to produce your ordered products and are handled according to our privacy policy.
How do I contact you?
You can easily reach us via chat or by sending an email. We will respond personally and as soon as we can.
What is the Coffee Table Box?
The Coffee Table Box is a designed box for your Momentli prints. It is created to stand out in your home – as much as a display as a storage – and to collect your memories over time.
Is the Coffee Table Box included?
The Coffee Table Box is purchased separately or as part of selected packages. This way you can choose what suits how you want to use Momentli.